You know which returns to look at more closely, and when you deduct or withhold a refund — you have a protocol, not a hunch.
For stores on Base, Allegro, Shopify and WooCommerce with at least 50 returns a month.
14-day trial from your first connection. You enter a card when you choose a plan; nothing is charged before the trial ends.
Third return of the same device model within 60 days. Declared weight differs by -320g.
Run a photo inspection before deciding on the refund.
One connection, no developer. 24 months of history load by themselves.
See how Evalently turns return requests into a consistent protocol backed by evidence.
A customer returns a camera after 13 days with a broken seal and micro-scratches.
A clothing parcel comes back 380g lighter than the weight dispatched from the warehouse.
A loyal customer returns the wrong size in perfect factory condition.
Inspection protocol; the store states the basis for a deduction.
Inspection protocol; the decision waits until the weight is explained.
Perfect match. Immediate refund recommended.
A complete set of tools for the warehouse, customer service and the store owner.
Every customer and return gets a trust level with a list of reasons and visible confidence. The assessment rests only on facts from your own store's orders, shipments and returns.
An inspection app on the warehouse phone guides through photos, weight, serial number, checklist and evidence form, ending in a PDF protocol with the date and the store's identity.
Who, when, on what basis and with what appeal outcome. The version of the assessment rules is recorded with every assessed transaction, giving you hard evidence in disputes.
Photos taken in the browser in real time, not picked from the phone's gallery.
Up and running in a few simple steps, without involving developers.
You connect your account to the store or integrator with one click in the API authorisation.
The system builds a secure profile of return facts from past orders.
Every return or complaint gets a trust level and guidance for the warehouse.
The warehouse runs a short mobile inspection and generates a PDF evidence protocol.
Handling a single return costs a store €2–4 before anyone opens the parcel.
We recommend; you decide on the deduction and the refund.
An assessment is a pointer for a person, not a verdict on a customer.
Every store assesses only its own customers, on its own history.
Your store's customer data is stored and processed only in the EU. We use no language models and no image detectors running outside the EU.
All personal identifiers are processed in line with the GDPR and are subject to full encryption procedures.
Plans differ by their monthly limit of returns and complaints. Every plan includes the assessment, mobile inspection and PDF protocols.
Paid monthly or annually.
Annually €390 — 2 months free
Paid monthly or annually.
Annually €790 — 2 months free
Paid monthly or annually.
Annually €1,990 — 2 months free
Paid monthly or annually.
Annually €3,990 — 2 months free
For chains and fulfilment.
Not sure how many returns you have? Once connected, you see the count for the last 90 days and the plan that fits it.
If you go over your plan's limit, we let you know and suggest the plan above.
Questions about how Evalently works? Find the answers here.
Only the risk level, the reasons and the list of items. Never a first name, surname, address or the numeric score. The warehouse app is separate from the service panel.
Your store's terms and privacy policy inform them of the processing — we give you a ready template. A customer may object to the assessment; their requests are then handled without it. No letter to a customer and no customer copy of a protocol carries the risk level.
The data stays, assessments stop. After 14 days the sales-system account (e.g. Base) is released and can be connected again, also from another Evalently account.
No! Evalently executes nothing on its own. The system recommends assessments and risk and prepares evidence and PDF protocols. The final decision on a deduction from the refund, withholding a payout or accepting a return is always made by a person in your company.
For complaints and disputes the customer gets a secure link to the form. The form opens the camera right in the mobile or desktop browser, so old photos cannot be uploaded from the phone's gallery, and every photo gets our server's time stamp.
Yes. Data is stored and processed only within the European Union. Evalently neither shares nor joins customer histories between different online stores – you analyse only the data from your own orders.